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Cookies and website tracking tools

By using the Crestbridge website you're confirming that you're happy to accept our use of cookies. This page tells you more about what cookies are and how we use them.

What are cookies?

Cookies are small data files that are placed onto your computer's hard drive or in your web browser memory when you visit a website. Almost every website uses cookies.

What are cookies for?

Cookies help to make your experience of using a website better. For example, they can remember the information you supply as you register with a website so that you can sign in with one click next time. What cookies don't do is store any confidential information about you personally.

The cookies on our website simply allow us to track generic usage of our website - not your individual usage behaviour.

Types of cookie that may be used during your visit to the website:

The following types of cookie are used on this site. We don't list every single cookie used by name - but for each type of cookie we tell you how you can control its use.

1. Analytics cookies

These monitor how visitors move around the Website and how they reached it. This is used so that we can see total (not individual) figures on which types of content users enjoy most, for instance.

You can opt out of these if you want.

2. Third-party service cookies

Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.

Please refer to the respective platform's privacy policies.

3. Site management cookies

These are used to maintain your identity or session on the Website. For instance, where our websites run on more than one server, we use a cookie to ensure that you are sent information by one specific server (otherwise you may log in or out unexpectedly). We may use similar cookies when you vote in opinion polls to ensure that you can only vote once, and to ensure that you can use our commenting functionality when not logged in (to ensure you don't see comments you've reported as abusive, for instance, or don't vote comments up/down more than once).

These cookies cannot be turned off individually but you could change your browser setting to refuse all cookies (see above) if you do not wish to accept them.

Are cookies safe?

Yes, they are. Cookies are small text files. They can't look into your computer or read any personal information or other material on your hard drive. Cookies can't transmit viruses or install anything harmful on your computer.

Why should I keep cookies turned on?

We would like you to keep cookies active on your computer during your visits to our website because parts of the site rely on them to work properly. For example, you would not be able to view a location map without them.

How can I turn cookies off?

To manage the cookies that we store on your computer, click here.

To find out how to turn cookies on and off in your browser, click on your browser below.

Google Chrome



Internet Explorer

Apple iOS



The Crestbridge website uses Marketo's custom JavaScript tracking code, called Munchkin. The first time someone visits a page on our website containing the Munchkin Tracking Code, Marketo creates an anonymous activity and tracks it with a browser cookie. This activity includes IP address or addresses, web activity, form fills and link clicks. If the visitor later identifies themselves via a form or other means of providing identifying information to Marketo, this information will be associated with their profile.

We use this tracking code to track visits and other activity on our website to enable us to provide a better experience to visitors and tailor our communications to identified customers and contacts. 

How can I prevent Munchkin tracking activities?

Munchkin uses browser cookies to link your activity to a form fill. To manage the cookies that we store on your computer or learn how to disable browser cookies, follow the above instructions.

How can I manage the information stored in Marketo?

You can tailor the information you receive from Crestbridge or unsubscribe from email communications here. For further information on data protection and your rights please see our Privacy Policy.


The Crestbridge website uses a software called Hotjar. Hotjar is used to anonymously track and record your journey through this website, so that it can be reviewed at later date for the sole purpose of helping us to improve the user experience.

The following information may collected through the Hotjar tracking code embedded on the Crestbridge website:

Device specific data

The following information may be collected through your device and browser:

  • Your device’s IP address (collected and stored in an anonymized format)
  • Device screen size
  • Device type (unique device identifiers) and browser information
  • Geographic location (country only)
  • Preferred language used to display the webpage

Log data

Hotjar records information that is created whilst using the Crestbridge website. This information includes:

  • Referring domain
  • Pages visited, including the order in which they were visited
  • Geographic location (country only)
  • Preferred language used to display the webpage
  • Date and time when website pages were accessed
  • Mouse clicks & keystrokes

Hotjar will never track or store values that you enter into forms on the website.

If you do not wish to be tracked by Hotjar, then disable Analytics cookies here. Alternatively you can opt out of Hotjar tracking wherever you are on the Internet here.